Receptionist – Ref #2023-019

The Primary Care Team is a regional resource to 28 First Nations Communities and the community of Sioux Lookout. The Primary Care Team brings together a diverse group of health care professionals to work together collaboratively to help meet the individual and complex needs of clients. They deliver primary care to help clients with the specific health care goals and needs, ranging from managing chronic disease, to addressing complex health needs, to helping a client deal with a life challenge that is negatively impacting their health. These teams also empower clients and their families to be active participants in working towards their health care goals.

The Receptionist is responsible for all reception duties as requested by the Primary Care Team members. The Receptionist must have excellent public relations skills, communication skills, clerical skills, computer skills, and the ability to work in a demanding work environment.

The Receptionist is directly accountable to the Clinical Manager, Primary Care Team.

Salary Range: $39,862 – $48,531 per annum

Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)

MINIMUM QUALIFICATIONS:

• Grade 12 high school diploma or equivalent
• Strong computer skills; proficiency in Microsoft Office a must
• Strong communication, organization, scheduling and time management skills in dealing with clients, families, peers and health care professionals
• Ability to work independently with the flexibility to work as part of a team
• Knowledge and understanding of First Nations culture and issues relevant to the delivery of health care in the Sioux Lookout Zone
• Ability to provide reception duties for the Primary Care Team and redirect queries to the appropriate source
• Ability to respond/redirect requests for information, made by telephone or in person
• Ability to perform the physical demands of the job
• Ability to take initiative, be adaptable, multi task, meet deadlines, and work independently in a fast-paced and ever-changing environment
• Ability to speak in one of the First Nation dialects in the Sioux Lookout area would be an asset
• Certificate or diploma in Secretarial Arts/Office Administration and/or Medical Secretary would be an asset

ROLES AND RESPONSIBILITIES:

• Acknowledge arriving clients in a prompt and helpful manner
• Booking, coordinating and scheduling client appointments with the ability to prioritize appointments according to client needs and clinic schedule
• Coordinating client movements between departments
• Operating the Primary Care Team switchboard by responding to incoming calls, taking and relaying messages, communicating information according to established procedures
• Prepare and forward requisitions for services to the appropriate recipient
• Entering of data/visit information into the Electronic Health Record
• Perform routine clerical tasks such as copying, faxing, filing, general typing
• Handling of sensitive/confidential material strictly in confidence in accordance with office policy
• Coordination of Cleaning and Maintenance requests for the Primary Care Team building
• Ordering and re-stocking of administrative and clinical materials/supplies
• Provide additional assistance when requested; and any other duties as assigned.

SLFNHA currently “Strongly Recommends” COVID-19 immunizations and requests your immunization status to be sent to our staff health department if successful in the recruitment process.

Closing Date: Open till filled