Crisis Response/IRS Support Program Supervisor

Deadline: Posting Has Expired
Location: Sioux Lookout, ONCommitment: Full Time

Nodin Child and Family Intervention (CFI) Services provides mental health counselling, support, and intervention services to First Nation children, youth, adults and families from communities served by Sioux Lookout First Nations Health Authority. The majority of these 33 communities are remote, not road accessible and only reachable by air transportation. Nodin CFI has a number of services: counsellors travelling to First Nation communities to see clients, a crisis response program, community-based counsellors, traditional healing and an Outpatient Mental Health Service based in Sioux Lookout.
The Crisis Response/IRS Support Program provides crisis intervention, counselling and support to individuals and families impacted by tragedy (e.g. suicide, homicide, tragic accidents). Team members include a Supervisor, Coordinator, contractual Counsellors and/or Cultural Workers, and volunteer non-clinical crisis teams mobilized from neighboring communities. Teams plan and provide emotional support, group debriefing, brief individual counselling, cultural support and referrals for longer term counselling. Mental health counselling is also available for individuals and families directly and indirectly impacted by the Residential School experience. The Crisis Response/IRS Support Program Supervisor oversees the coordination and implementation of this program.

The Crisis Response/IRS Support Program Supervisor reports to the Director of Treatment Services.


  • Preferably academic qualifications in the field of Social Services preferably with a diploma or degree in an appropriate field of study
  • While a diploma or degree is preferred, some combination of coursework and experience or else extensive related professional experience, is acceptable to be eligible for consideration for this position
  • Training courses are an asset:  crisis management, trauma informed care, First Nations history, Indian Residential School, cultural safety, time management, effective supervision etc.
  • Experience leading, supervising, debriefing and motivating team members successfully
  • Excellent written, oral, and computer skills (e.g. Excel) are necessary along with budget/report writing experience
  • Time management, multi-tasking and organizational skills are crucial
  • Critical thinker who works well under pressure; can prioritize tasks, solve problems quickly, be adaptable and remain calm in a fast paced and ever-changing environment
  • Strong interpersonal skills to develop and maintain collaborative working relationships, and must be able to maintain confidentiality  
  • Active listening skills to accurately receive, interpret and respond efficiently to community requests
  • Experience working with and understanding of First Nations issues (geographic realities, social conditions) and of the Indian Residential School Health Support Program
  • Ability to gather, assess, enter an extensive amount of data into Excel and produce comprehensive reports
  • Ability to travel and/or work on an On-Call basis as necessary
  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset


  • Provide oversight and direction to all program staff and consultants
  • Act as a liaison with leadership, community-based crisis coordinators, tribal councils, mental wellness teams, NAN, other SLFNHA programs and other Nodin departments etc. to explain the program’s role and how to access
  • Plan, develop and implement systems that strengthen and fulfill the goals of the program
  • Participate in the process of recruitment, selection, completion of contract requests, and subsequent training for all new recruits
  • Monitor, in collaboration, the overall budgetary/financial responsibilities
  • Direct and monitor program activity, and maintain regular contact with communities to ensure they can manage community crisis/serious incidents effectively
  • Ensure the program is helping communities, if requested, to develop their own crisis response systems
  • Ensure community groups receive debriefing as requested
  • Ensure direct and indirect Indian Residential School Survivors receive mental health counselling and/or cultural support
  • Maintain files and correspondence; collect documentation and compilation of accurate stats
  • Preparing all required reports under the direction of the Director of Treatment Services
  • Arranging and/or participating in in-service training, meetings with partners, other Nodin staff, other SLFNHA programs, team building and debriefing activities
  • Developing and delivering presentations on the program as requested
  • Any other duties that are deemed necessary by your immediate Supervisor