Crisis Response/IRS Support Program Coordinator

Deadline: Open
Location: Sioux Lookout, ONCommitment: Full Time

Nodin Child and Family Intervention Services provides mental health counselling, support, and intervention services to First Nations children, youth, adults and families from communities served by the Sioux Lookout First Nations Health Authority. Nodin CFI is a resource available to 33 First Nation communities in the Sioux Lookout region.

Nodin’s Crisis Response Program provides crisis intervention, counselling and support to individuals and families impacted by tragedy (e.g. suicide, homicide, tragic accidents). Team members include a Supervisor, Coordinator, contractual Counsellors and/or Cultural Workers, and volunteer non-clinical crisis teams mobilized from neighboring communities. Teams plan and provide emotional support, group debriefing, brief individual counselling, cultural support and referrals for longer term counselling. Mental health counselling and/or cultural support is also available for individuals and families directly and indirectly impacted by the Residential School experience. The Crisis Response/IRS Support Program Coordinator oversees the coordination of this program.

The Crisis Response/IRS Support Program Coordinator reports to the Crisis Response/IRS Support Program Supervisor.

Who can apply: Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

Applicants must possess

  • Preferably a degree/diploma in social work, psychology, or relevant health or social services field
  • Will consider one-to-two years’ experience working in office setting and performing various clerical or administrative tasks or in crisis response.  Or, without any formal training beyond high school, three-to-four years of such experience
  • Experience in a mental health or social services setting preferred
  • Training courses are an asset:  crisis management, trauma informed care, First Nations history, Indian Residential School, cultural safety, time management, effective supervision etc.
  • Excellent computer and typing skills are required.  Excel and Word proficiency desired
  • Excellent clerical and/or administrative skills
  • Strong organizational, excellent written and oral communication skills required
  • Must be proficient at multi-tasking with minimal supervision in an often-fast paced environment
  • Critical thinker with excellent problem solving, creativity and decision-making skills
  • Positive interpersonal skills required to develop and maintain collaborative working relationships  
  • Excellent listening and comprehension skills required
  • Proven ability to maintain a calm demeanor under pressure and in crisis situations
  • Strong ability to build collaborative relationships
  • Experience working with and understanding of First Nations issues (geographic realities, social conditions) and of the Indian Residential School Health Support Program
  • Ability to work flexible hours and on-call as required
  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset 


  • Coordinate and act as a liaison with leadership, community-based crisis coordinators, tribal councils, mental wellness teams, NAN, other SLFNHA programs and other Nodin departments etc. to explain the program’s role, how to access, receive referrals and secure supports
  • Gather and maintain accurate documentation to ensure adequate information is accessible for quality service and for statistical purposes
  • Program support and coordination (i.e. filing, faxing, banking, composing memos/letters, completing contract requests, organizing travel, managing travel/expense claims, updating team and stakeholder contact numbers, emails, purchase orders etc.)
  • Arrange and deploy crisis intervention and cultural supports into communities
  • Arrange for community groups to receive debriefing and/or to receive assistance to build capacity to manage crises at a community level
  • Arrange for direct and indirect Indian Residential School Survivors to receive mental health counselling and/or cultural support
  • Monitor program activity through regular contact with team members/communities to ensure they are able to effectively manage crisis/serious incidents
  • Assist Supervisor with completion of all required reports
  • Arranging and/or participating in in-service training, meetings with partners, other Nodin staff, other SLFNHA programs, NAN meetings/training, team building and debriefing activities
  • Coverage for Supervisor duties as required
  • Any other duties (e.g. coordinating special projects) that are deemed necessary by your immediate Supervisor