Client Services

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Prior to September 1995, certain non-medical health services, such as transportation, accommodations and translation services, were contracted out and administered under other organizations. In March 1993, direction was given by NAN Chiefs (Resolution 93/16) to establish a coordination and communication system which ensures such organizations delivering these services involve and work in cooperation with SLFNHA.

SLFNHA developed a Comprehensive Client Services Department (CSD) Proposal and was approved by NAN (Resolution 94/67) on November 30, 1994 for submission to Medical Services Branch for negotiation. The proposal was submitted in January 1995. Approval was received during the summer of 1995 and the implementation took effect that September.

The Client Services Department provides non-medical health care services for First Nation clients travelling to Sioux Lookout and other urban centres for medical appointments. The following services are currently provided:

In 2008, construction of a new 100-bed hostel facility commenced. The new 38,000 sq. ft. facility houses food services, a domestic kitchen, a family lounge area, recreation and social programs and continues to provide Client Advocacy and Support as well as transportation to the Sioux Lookout Meno Ya Win Health Centre and the airport.