Clinical Manager (Mental Health & Addictions)

Deadline: Jun 05, 2017 by 4:30 AM CDT
Location: Sioux Lookout, ON
Commitment: Full Time

The Clinical Manager will be responsible for overall clinical leadership to a very large mental health and addictions department, Nodin CFI. This role reports to and is supervised by the Director of Treatment Services, and in turn manages Clinical Supervisors who monitor the work of Nodin counsellors. The goal of this position is to ensure Nodin produces high quality and timely counselling interventions using culturally appropriate practices and best standards of care to First Nations’ children, youth and families in the Sioux Lookout region. Nodin CFI, under the direction of Sioux Lookout First Nations Health Authority, has been overseeing the delivery of mental health services since 1994. Service provision is very unique; currently a resource to 29 First Nations’ communities, the majority very remote and reachable only by flight or winter roads. Nodin has a number of services besides counsellors travelling to First Nations communities to see clients; some counsellors are community-based; while others work directly in Sioux Lookout. The Clinical Manager will work in partnership with First Nations’ leadership and their community members, health care providers, and other key stakeholders. The incumbent must be skilled at initiating innovative approaches to help strengthen the delivery of mental health and addiction services to support the north.

QUALIFICATIONS

  • Master’s Degree in one of the core mental health disciplines (e.g. Social Worker, Psychologist) plus five (5) years of direct clinical experience in mental health and addictions
  • Will consider a Bachelor’s Degree in a mental health discipline with at least seven (7) years direct clinical experience in mental health and addictions, and/or a university degree plus diploma program in the same related field with five (5) years of experience
  • Preferably holds professional certification
  • Experience of people management, program development, governance, budget and resource management, and organizational skills
  • Experience of delivering a service against challenging performance objectives, meeting a range of key targets and making improvements
  • Experience of having worked with a diverse range of stakeholders, internal and external to the organization to achieve successful outcomes through excellent relationship-building skills
  • Demonstrated understanding of and competence in serving culturally diverse populations; knowledgeable of First Nations’ people, history, culture, health priorities and social issues
  • Excellent interpersonal, leadership, verbal/written and computer communication skills
  • Strong public speaking skills; and to design and delivery information on services and educate staff using innovative and creative means
  • Ability to function effectively during change management, periods of rapid change and transition
  • Must be willing to travel and requiring valid Driver’s License
  • Must be willing to relocate and live in Sioux Lookout (or within a daily commuting distance)
  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset.

Responsibilities

  • Act as the designated lead manager for the clinical mental health team; to provide oversight, direction, and clinical leadership in all facets of the delivery of mental health and addiction services to provide maximum in efficiency and quality to consumers, clients and other stakeholders
  • Develop in collaboration with the Director, Standard Clinical Operating Procedures, to ensure clinical guidelines are in place for optimal delivery of all services, compliance with requirements and deliverables
  • Develop and implement a new standardized Clinical Supervision Model and a Debriefing Model, both central to ethical and practice standards and to support staff
  • Work with the Director to develop productivity/quality benchmarks for clinical operations, and analyze data against benchmarks to identify efficiencies or inefficiencies to address
  • Specify requirements for documentation (i.e. assessments, care plans, case notes) to contribute to the provision of quality mental health care, monitor compliance (e.g. perform case file reviews with all clinical supervisors) and address any issues
  • Work closely with Quality Assurance and Intake to ensure required data is being produced/entered for statistical purposes, perform file audits/investigations when required
  • Have regular supervision meetings with Clinical Supervisors to assess their work, assign duties, provide updates, assure consistent application of clinical processes/procedures, discuss performance, workflow, and any issues
  • Ensure clinical performance standards are being met and implement process improvements when necessary to increase operating efficiency and improve client care
  • Develop and mentor a high performing clinical management team and to work in close
  • Collaboration with Senior Management to promote consistency and an effective approach to providing services
  • Provide strategic advice and utilize critical thinking/problem solving skills to quickly resolve service delivery problems for client/community satisfaction
  • Liaise with First Nations’ communities, local hospital, federal and provincial programs and services, community agencies, and other organizations for the purpose of developing partnerships, support, referral, and community awareness
  • Complete workplans aligned with annual organizational objective setting, annual performance reviews, and reports as requested
  • To hold regular meetings with supervisors, and be a participant of all group staff meetings
  • Work with Human Resources to recruit, interview, select and employ staff; and manage contracts for consultants when necessary
  • Assist with the establishment of operational budgets as requested and to monitor expenditures
  • To sit on any relevant working groups or advisory committees
  • Other duties as required