Client Discharge Coordinator

Deadline: This posting has expired
Location: Sioux Lookout, ON
Commitment: Full Time

The Client Discharge Coordinator is responsible for providing assistance and information to First Nations clients on the various aspects of client access to benefits and services. The Client Discharge Coordinator will also be responsible for exchanging information in person or by telephone, with staff or service providers, health professionals, health authorities, government agencies (provincial/municipal), First Nations and Inuit Health Branch regional staff and clients, to explain processes, answer questions and facilitate discharge travel. This position works on a monthly schedule including weekends.

QUALIFICATIONS

  • Grade 12 preferred
  • Knowledge of procedures, policies and practices, directives, benefit lists related to the administration of the Non Insured Health Benefits (NIHB) Program
  • Knowledge of data entry, manipulation and retrieval of data using a variety of automated systems and software packages including but not limited to Windows  SVS, Spreadsheet Software, Word Processing Software, Presentation Software, Facsys software in order to work in a highly automated complex systems environment
  • Knowledge of service oriented communication techniques which include style flexing, diplomacy, keeping control of a call, dealing with difficult individuals in order to ensure a quality service is being delivered
  • Good knowledge of computer software and  office equipment
  • Ability to work within a team environment
  • Good time management skills and the ability to prioritize and meet deadlines

Responsibilities

  • Interacts with service providers and health care professionals such as pharmacists, physicians, optometrists, occupational and physical therapists, mental health therapists, nurses, hospital staff, other federal and provincial departments and agencies, First Nations Organizations to exchange information relating the settlement of accounts, NIHB policy, client and benefit eligibility and the approval process
  • Respond to phone inquiries (about the NIHB program) from service providers, health care professionals, clients and/or client representatives
  • Exchange information with other staff located at the Zone and Health Centre levels in Thunder Bay, Sioux Lookout
  • Assists in the provision of on-the-job training for new staff and in capacity building activities with First Nations relating to prior approval and benefit administration
  • Obtains verbal and/or written patient information from service providers and inputs this information into on-line systems, to verify client, benefit and cost information.  This information generates letters and questionnaires/forms to physicians and/or other health care professionals who complete the necessary information to facilitate the approval/denial of benefits
  • Maintaining and safeguarding confidential client medical information, this falls under the protection of the Privacy Act
  • Provide assistance when required and any other duties assigned